Return & Refund Policy

Last Updated: August 24, 2026

At Tumi Ride Accessories (tumiride.shop), customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not entirely happy with your travel gear, we offer a straightforward 30-Day Return Window and a fast 7-Day Refund Processing cycle.

1. 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return for any item purchased on tumiride.shop.

2. Return Eligibility & Conditions

To qualify for a full refund, your returned item must meet the following criteria:

• The item must be unused, unworn, unwashed, and in the same brand-new condition in which you received it.
• The item must be in its original packaging with all original tags, accessories, instruction manuals, and packaging materials intact.
• Proof of purchase (order number or purchase receipt) is required.

3. Return Shipping Costs & Restocking Fees

4. Non-Returnable / Final Sale Items

For health, safety, and hygiene reasons, the following categories cannot be returned once opened or unsealed:

• Opened first aid kits, medications, and health & personal care items (such as hand sanitizers, sunscreen sticks, mosquito repellent bands).
• Items showing visible signs of use, wear, washing, alteration, or missing parts not due to our error.
• Gift cards and promotional free gifts.

5. Step-by-Step Return Process

1. Step 1: Request a Return: Contact our support team by email at info@tumiride.shop or phone at +1 (970) 749-0557 with your Order Number, item name, and reason for return. (If item is damaged, please attach clear photos).
2. Step 2: Return Authorization & Instructions: Our team will review your request within 24 business hours and provide you with return instructions and a Return Merchandise Authorization (RMA) number.
3. Step 3: Pack & Ship: Securely package the item in its original box with all accessories and ship it to our official returns warehouse:
   Tumi Ride Returns Department
   4005 E MAIN ST STE D
   FARMINGTON, NM 87402
   United States
4. Step 4: Inspection & Refund Approval: Once delivered to our warehouse, our quality control team will inspect the item within 1 – 2 business days.

6. 7-Day Refund Processing Time

• Upon inspection and approval of your return, your refund will be processed within 7 business days.
• Refunds are issued directly to your original payment method (e.g., Credit Card, Debit Card, or PayPal).
• Depending on your banking institution or card issuer, it may take an additional 2 – 5 business days for the funds to reflect in your account balance.

7. Damaged, Defective, or Wrong Items Received

Please inspect your order upon delivery. If the item is defective, damaged in transit, or if you receive the wrong product, contact us within 7 days of delivery. We will immediately provide a prepaid return shipping label and issue a 100% full refund or expedite a free replacement based on your preference.

8. Exchanges

The fastest way to ensure you get the exact gear you want (e.g., different size, color, or variant) is to return the item you have, and once the return is accepted, make a separate purchase for the new item on tumiride.shop.

9. Contact Information for Returns & Refunds

If you have any questions or need help with a return or refund, please feel free to reach out: